Returns & Replacements Policy
Return Eligibility
- 14-Day Return Window: Items must be returned within 14 days of delivery
- Condition: Unworn, unwashed, with all tags and original packaging
- Proof of Purchase: Order confirmation or receipt required
Non-Returnable Items
- Earrings & body jewelry (hygiene reasons)
- Customized/personalized products
- Final sale items (marked “Non-Returnable”)
How to Return
- Request Authorization: Contact us via Returns Portal
- Pack Securely: Include original packaging and tags
- Ship Back:
- EU: Use prepaid return label (€5 deducted from refund)
- International: Customer covers return shipping
Refund Processing
- Timeline: 5-7 business days after receiving return
- Method: Original payment form
- Deductions: Original shipping costs non-refundable
Faulty Items
- Report within 48 hours of delivery
- Include photos/video of defect
- Free return shipping for verified issues
Exchanges
- Size Exchanges: Available if stock permits
- Process: Return original item + place new order
For full details, visit our Help Center.